The following information sets out our policy (“Privacy Policy”) regarding the collection, use and disclosure of personal information we receive from customers and/or users of our website.
We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


What is Personal Information and why do we collect it?

Personal information (“Personal Information”) is any information that is capable of being used to identify an individual. Examples of personal information include: names, addresses, email addresses, telephone numbers and IP addresses.

Personal Information may be obtained by us in several ways including via telephone consultations for order fulfillment, email correspondence, Log Data (as defined below) collected via our website from cookies uploaded by you or from third parties.

We collect Personal Information for the primary purpose of providing our services to you or for marketing purposes to contact you with newsletters or promotional materials. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing (See further below).

When we collect Personal Information we will, where appropriate, explain to you why we are collecting the information and how we plan to use it. We do not provide your Personal Information to third parties except to third party providers with your knowledge and consent or as required by law.

You may withdraw your consent at any time by contacting us using our contact details below.



1. Log Data

As is the case with many websites, we collect information that your browser sends whenever you visit our website (“Log Data”).

This Log Data may include information such as your computer’s internet protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics (discussed further below) that collect, monitor and analyze this data.

2. Cookies

Cookies (“Cookies”) are text files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and is stored on your computer’s hard drive. They are meant to improve the site’s functionality and the user’s experiences with it.

Like many sites, we use Cookies to collect information. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our website.

3. Sensitive Information

Sensitive information includes information or opinions about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not in the ordinary course collect any sensitive information as this is not usually required for the provision of our services to you.



We will not collect any Personal Information from you without first having received your written consent. This consent may be withdrawn by you at any time (with effect for the future) by notifying us in writing. You do not need to provide us with a reason for your decision however you should bear in mind that this may affect our ability to provide our services to you.


Your Right to Object

If you want to grant us, or have granted us, your consent for the collection, processing or use of your Personal Information, we remind you that you may also object to the nature or extent of the use of the Personal Information.

In either case, it is sufficient for you to contact us using the contact details below.


Data Storage

We only store such data that is required, and solely for as long as this is necessary, to provide our services and/or for as long as we are obligated to do so by law. In the latter case, your Personal Information is deleted when the storage requirement no longer applies.

When your Personal Information is no longer needed for the purpose for which it was obtained (or by law), we will take reasonable steps to destroy or permanently de-identify your Personal Information by encryption or similar means.


Access to your Personal Information

You may at any time access the Personal Information we hold about you, request a copy and update and/or correct it, as necessary subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing using the contact details listed below.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information. This measure is also for your protection.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure for fulfillment of our services to you; and
  • Where required or authorised by law.


Third Parties which may be authorised by you include:


1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses Cookies which allow your use of our website to be analyzed. The information generated by the Cookie on your use of this website (including your IP address) is transmitted to, and stored by, Google. Google uses this information on our behalf to analyze your use of the website and compile reports on website activity. However, IP anonymization is activated on this website, which means that your IP address will be abbreviated by Google.

You may adjust the settings in your browser software to prevent Cookies from being saved; however, if you do so, you may not be able to benefit from the full functionality of our website. You can also prevent the data generated by the Cookie relating to your use of the website (including your IP address) from being recorded and processed by Google by downloading and installing the browser plugin that is available by following this link:


2. Facebook

Our website uses a plugin for the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

If you click on a page of our website that contains this plugin, your browser establishes a direct connection with Facebook’s servers. Facebook directly transfers the plugin content to your browser which embeds it into the website. We cannot influence the scope of data that Facebook collects with the help of this plugin, and the information we provide here is limited to our current understanding.

The plugin informs Facebook that you accessed that page of our website. If you are logged into Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugin, e.g. by clicking on the “Like” button or entering a comment, the corresponding information is transmitted from your browser directly to Facebook, where it will be saved. If you are not a member of Facebook, it is still possible for Facebook to identify and save your IP address.

For information on the purpose and scope of the data collection and the further processing and use of the data by Facebook, your rights in this regard and the settings that you can adjust to protect your privacy, please consult Facebook’s data protection information:

If you are a member of Facebook and want to prevent Facebook from collecting data on you via our website and linking this data to your member data stored with Facebook, you must log out of Facebook before you visit our website.


3. Twitter

Our website also includes the Twitter plugin, which appears as Twitter’s logo. If you click on a page of our website that contains this plugin, your browser establishes a direct, brief connection with the plugin’s servers and transmits your IP address. It is not possible to identify you solely on the basis of this IP address. Under certain circumstances, the platform provider can save a Cookie on your computer in the process. You may decide whether you want to allow these Cookies or not by adjusting the settings in your internet browser.

For further details regarding the purpose and scope of the data collection and the further processing and use of the data by Twitter, your rights in this regard and the settings that you can adjust to protect your privacy, please consult Twitter’s data protection information:


Data from Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Security of Personal Information

The security of your Personal Information is important to us. We strive to safeguard your Personal Information by using state-of-the-art encrypted connections as a general rule to protect any Personal Information exchanged between you and us via our website. We also take technical and organizational precautions to protect your Personal Information from accidental or wilful manipulation, loss, destruction or from access by unauthorized individuals. We continuously review and, where recommended, improve our data processing and security measures on an ongoing basis in line with technological advancements.

However, you should note that since no method of transmission over the Internet, or method of electronic storage, is 100% secure, we cannot guarantee its absolute security.


Changes to Privacy Policy

This Privacy Policy is effective as of 22nd May, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will take effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. After your initial consent, your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Contact Details

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:


Address:              Jacob Bontiusplaats 9, 1018 LL, Amsterdam



Last updated: 22nd May 2018